Refund Policy
Personalized digital orders
DesignTato creates digital tattoo designs using the details you send. Please check the spelling, dates, placement, and style before submitting your order. If you spot a mistake afterward, contact us as soon as possible.
Cancel an order
If you request cancellation before work on your design begins, we will cancel the order and refund your payment. If work has begun or your design has been delivered, we will review your request based on the stage of the work and the rights that apply to your order.
Problems with an order
If a file is missing, cannot be opened, or differs from the agreed design brief, tell us what happened so we can correct the problem or arrange an appropriate refund. For a duplicate charge, include both payment references if you have them.
Request a refund
Use our contact page and include the email address used for the order, your order or payment reference, and a short explanation. Approved refunds are sent to the original payment method. The time it takes to appear depends on the payment provider.
Your rights
This policy respects the consumer rights and remedies that apply to your purchase.